Continuum Surgery Centers — Naples, FL

Patient Rights

We are honored to provide your healthcare. When you are well informed, participate in treatment decisions, and communicate openly with your physician and other health professionals, you help make your care as safe and effective as possible. Continuum Surgery Center of Naples proudly works to respect your rights, values and dignity, and will always protect and promote the exercise of your rights.

Your Rights

20 rights — scroll to read them all

  • 01

    Respect & Dignity

    To be treated with respect, consideration and dignity, and to have your cultural and personal values, beliefs and preferences respected.

  • 02

    Effective Communication

    To receive information in a manner tailored to your age, language and ability to understand. The center provides interpreting and translation services, and communicates with patients who have vision, speech, hearing or cognitive impairments in a way that fits their needs.

  • 03

    A Safe Setting

    To receive care in a safe setting, and to be free from all forms of abuse, harassment or neglect.

  • 04

    Privacy & Security

    To be provided appropriate security and privacy throughout your time at the center.

  • 05

    Pain Management

    To have your pain assessed and managed.

  • 06

    Informed Consent

    To be fully informed about a treatment or procedure and its expected outcome, and to agree to your care, before the procedure is performed.

  • 07

    Involvement in Your Care

    To be involved in all aspects of your care, including refusing care and treatment, and resolving problems with care decisions. Participation may be limited only where contraindicated for medical reasons.

  • 08

    Your Health Information

    To access, request amendment to, and obtain information on disclosures of your health information, in accordance with law and regulation.

  • 09

    Confidentiality

    Your disclosures and records are treated confidentially, and you are given the opportunity to approve or refuse their release except where release is required by law.

  • 10

    Knowing Your Diagnosis

    To be provided complete information, to the degree known, about your diagnosis, evaluation, treatment and prognosis. Where it is medically inadvisable to give this information to you, it is provided to a person you designate or a legally authorized person.

  • 11

    Choice of Provider

    To be informed of your right to change your provider if other qualified providers are available.

  • 12

    Family Involvement

    To have your family involved in care, treatment or service decisions, to the extent you or your surrogate decision-maker permit and as law and regulation allow.

  • 13

    Outcomes of Care

    To be given the information about outcomes of care you need to participate in current and future decisions — including unanticipated outcomes.

  • 14

    Spiritual Care

    To have access to spiritual care while at the center, if desired.

  • 15

    Voicing Grievances

    To voice grievances about care that is, or fails to be, furnished — and to exercise your rights without coercion, discrimination, reprisal, or interruption of care.

  • 16

    Transparency

    To be informed of the services available, fees and payment policies, provisions for after-hours emergency care, the credentials of your health care professionals, and the absence of malpractice insurance coverage.

  • 17

    Research Participation

    To refuse participation in experimental research.

  • 18

    Advance Directives

    To receive information about advance directives, as required by state and federal law and regulation.

  • 19

    Posted Notice of Rights

    To see written notice of patient rights posted where patients waiting for treatment are likely to notice it, including the name, address and telephone number of a state agency representative to whom complaints may be reported, and the website of the Office of the Medicare Beneficiary Ombudsman.

  • 20

    Legal Representation

    If you are adjudged incompetent by a court of proper jurisdiction, your rights are exercised by the person appointed under state law. If no such judgment has been made, any legal representative you designate may exercise your rights to the extent state law allows.

Patient Responsibilities

Prior to receiving care, patients are informed of their responsibilities. These responsibilities require the patient to:

6 responsibilities — scroll to read them all

  • 01

    Accurate Information

    Provide complete and accurate information, to the best of your ability, about your health, any medications — including over-the-counter products and dietary supplements — and any allergies or sensitivities.

  • 02

    Following Your Plan

    Follow the treatment plan prescribed by your provider.

  • 03

    A Responsible Adult

    Provide a responsible adult to transport you home from the facility and remain with you for twenty-four (24) hours, if required by your provider.

  • 04

    Sharing Directives

    Inform your provider about any living will, medical power of attorney, or other directive that could affect your care.

  • 05

    Financial Responsibility

    Accept personal financial responsibility for any charges not covered by your insurance.

  • 06

    Respect for Others

    Be respectful of all health care providers and staff, as well as other patients.

Advance Directives

How advance directives are handled at our center.

Because the procedures performed here are elective, this facility does not implement advance directives, regardless of the contents of any advance directive or instructions from a health care surrogate or attorney.

If an adverse event occurs at this facility, we will initiate resuscitative or other stabilizing measures and transfer the patient to an acute care hospital for further evaluation.

The receiving hospital will implement further treatment — or withdrawal of treatment measures already begun — in accordance with patient wishes, advance directive, or health care power of attorney.

Good Faith Estimate Notice

At Continuum Surgery Center of Naples, INC., we are committed to transparency in billing and to helping patients understand the potential costs of their care.

Patients who do not have insurance coverage, or who choose not to use their insurance, are entitled to receive a Good Faith Estimate. This estimate outlines expected costs for services and items related to your care, based on information available at the time it is prepared. You may request one by calling or visiting our facility.

Please note that your estimate may not include unforeseen or unexpected costs that arise during treatment. Actual charges may be higher if complications occur.

If billed charges exceed the estimate

  • Request an adjustment to match the estimate.
  • Ask about options for negotiating your bill.
  • Initiate a federal dispute resolution process.

Disputes must be filed within 120 days of the original bill. A $25 fee applies.

To learn more and get a form to start the process:

800-985-3059Learn more

Filing a Grievance

We want every patient to feel that their experience at our center is the best. If you do not feel that your needs have been met, you may submit a grievance — without fear of retribution or reprisal — either verbally or in writing to any of the following:

  • Continuum Surgery Center of Naples

    Clinical Director

    6750 Immokalee Road, Suite 211Naples, Florida 34120
    Phone
    (239) 504-0004
    Fax
    (239) 507-0007

  • Agency for Health Care Administration

    Complaint Administrator

    2727 Mahan DriveTallahassee, Florida 32308
    Phone
    (888) 419-3456
    TDD
    (800) 955-8771

  • Medicare Beneficiary Ombudsman

    Phone
    1-800-633-4227

    The role of the Medicare Beneficiary Ombudsman is to ensure that Medicare beneficiaries receive the information and help they need to understand their Medicare options and to apply their Medicare rights and protections.

    Visit medicare.gov